About Us

Over 25 years experience at senior level HR

About Rainbow

About Us
Rainbow HR was created by Fiona Irvine in response to the need for more commercially based HR solutions, with a strong focus on delivering transformational change. Fiona has continued to develop her skills in the area of business and transformational change, creating effectiveness and efficiency, across a range of business sectors for a variety of well-known organisations.

With over 25 years’ experience at a senior level in HR, Fiona is well known and respected within the transport industry. Fiona has been recognised for her excellence in HR having won the HR Network HR Director of the Year and the CIPD/ASA Excellence award, during her time as HR Director at First ScotRail, and is now a Fellow of the CIPD.

At Rainbow HR we focus on the people, developing their skills in the delivery of great results with a strong focus on delivering an excellent customer experience. We also have a UK wide network of associates - all who have a track record of delivering HR and change solutions to drive bottom line performance.

Fiona also uses Rainbow HR’s success as an opportunity to help people, giving 1% of the profits to charity as well as championing various charities and great causes through Charity Heroes, which Fiona set up.

Our Approach

For all of our clients we take the time to fully understand your business and the challenges you face.

We work with your teams to ensure that our solutions are right for your business.

We ensure that our project planning is robust and that change programmes are implemented with a clear understanding of the impact on your people and the business.

We always ensure that there is a clear monitoring process in place to evaluate what we deliver.

Our aim is always to bring a return on your investment. We are more than happy to have an informal meeting to understand your business challenges and put together a bespoke proposal with a wide range of options for you to choose from.

Our Associates

We have a superbly talented team of Associates in the business, with a wealth of experience in many different industries. Read on to find out more about them.
  • Kelly Barlow

    Kelly Barlow

    Background:

    Kelly began her career as a Graduate Trainee at South West Trains and twelve years later took up her first board role as the HR Director.  Kelly has enjoyed a variety of generalist HR roles and specialised in internal communications and employee engagement. She has over eight years experience at Board level including, Deputy MD at South West Trains and has an exceptionally strong record in industrial relations, enjoying the challenge of a fast paced, commercial and ever-changing work environment.

    Experience:

    With experience in Occupational Psychology, Kelly is an engaging coach who is passionate about driving business performance through developing and enhancing the capability of organisations, individuals and teams.  A HR professional working in industry for over 20 years.

    Most recently, Kelly has spent the last two years in a Business Development Director role where she led a multi-million-pound rail franchise bid on behalf of Stagecoach, SNCF and Virgin in a joint venture arrangement bidding for the West Coast and HS2 franchise.

    Key Skills:

    HR | Industrial Relations | Franchise Bidding | Occupational Psychology

  • Karen Fitzpatrick

    Karen Fitzpatrick

    Background:

    Karen is a published author, and has written illustrated guides on Edinburgh and Scotland. She started off as an editorial assistant, working her way up to become a commissioning editor in illustrated reference books, before going freelance.

    As a freelancer Karen has worked as a project editor, copy writer, features writer and proofreader, with her biggest clients including Google, NHS Health Scotland, Frommer’s, Dorling Kindersley and Scottish publisher Saraband (shortlisted Booker prize in 2016).

    Experience:

    With years of experience editing, Karen knows what works well on the page and is meticulous about typesetting. Over the last five years, she has worked as a bid (technical) writer and editor in the transport sector.

    In 2018–2019, Karen has worked as a bid writer for Arriva on the East Midlands bid, as well as for Rainbow HR to create a Technical Writing skills presentation for Porterbrook. Karen has also worked on Abellio’s West Midlands bid, the high-profile Clyde and Hebrides Ferries tender and winning NorthLink Ferries bid for Serco.

    Key Skills:

    Editor | Bid Writing | Copy Writing | Proofreading | InDesign

  • Cheryl Fox

    Cheryl Fox

    Background:

    Cheryl started her career at 17 owning her own business which she ran successfully for 10 years. Cheryl then moved into the rail industry in 1997. Worked her way up the organisation to become Head on Train Crew in 2003 and then Customer Experience Director in 2011.

    Experience:

    Cheryl is a Customer Experience and Operations leader with over 20 years of experience in private and public transport. Specialist skills include creating and implementing customer experience strategies, driving business change and improving customer and employee satisfaction ratings.

    Cheryl is results driven and successful in delivering change management in both rail and the ferry industry. She is a successful proven negotiator with trade unions. Designing and managing introduction of new team structures, service delivery specifications, training and operational readiness for new franchises and new trains.

    Working as a work stream lead for successful rail, ferry and metro bids. Leads mobilisation, transition and transformation for new franchises. Excels in community, stakeholder and staff engagement. Is a qualified DfT evaluator

    Key Skills:

    Customer Experience | Operations | Mobilisation

  • Nigel Gomes

    Nigel Gomes

    Background:

    Nigel Gomes is founder and Director of SEMOGEN Ltd, a procurement and commercial consultancy supporting businesses with delivering successful tenders and bids, managing effective supply chain changes and implementing strong procurement governance and processes.

    Experience:

    In a career spanning 23 years, Nigel has acquired both international experience with several major global companies and a successful track record of delivering significant cost reduction to these companies.

    Key Skills:

    Cost Reduction | Bid Management | Change Management | Procurement Governance

  • Joanne Hadwin

    Joanne Hadwin

    Background:

    Joanne has a Masters in Employment Law, a Post Graduate Diploma in HR Management, and over 20 years’ experience in operational HR. Her experience has been gained across a number of sectors including FM, oil & gas, manufacturing and industrial services.

    Experience:

    Joanne is an experienced HR practitioner, her style is very much focused on finding solutions to HR challenges.  She has a wealth of experience managing complex employee relations issues. She has worked across the full employment lifecycle and her specialisms include managing large scale TUPE transfers and collective consultation processes. She is also a qualified trainer, mediator and NLP practitioner, and prides herself on being approachable and pragmatic.

    Key Skills:

    HR | NLP | Employee Relations | TUPE Transfers |

     

     

  • Susi Macpherson

    Susi Macpherson

    Background:

    Susi is a senior HR practitioner within the transport industry, having worked for Eurostar, Network Rail, Eversholt Leasing and latterly as HR Director for Keolis UK. She is known for her strategic thinking, commercial focus and ability to build effective relationships very quickly.

    Susi has a BA Honours in Business Administration, is a graduate of the CIPD, member of the British Psychological Society and holds coaching and counselling qualifications.

    Experience:

    A true HR generalist, she has supported organisations across areas such as complex organisational change, organisational design, talent management, positive union engagement, HR governance and senior leadership recruitment within the UK as well as internationally.

    She has more recently specialised in the bidding and mobilising of new heavy and light rail franchises.  She has led various high scoring People/Leadership bid plans and mobilised Docklands Light Railway, Transport for Wales, Manchester Metrolink and Qatar Rail franchises.

    Key Skills:

    HR | Organisational Change | Talent Management | Franchise Bidding | Mobilisation

  • Lesley Malcolm

    Lesley Malcolm

    Background:

    A graduate of Glasgow University in History and Politics and a Fellow of the CIPD, an accredited coach, IIP advisor, Qualified Behavioural Analyst (DISC) and an NLP Practitioner, Lesley has over 20 years experience in senior HR roles. 

    Lesley started her career in HR with a BHS Ltd working in Newcastle, Belfast, Manchester and Glasgow.  Lesley then moved as HR Manager to Makro Glasgow, the UK’s leading Multi Self Service Wholesaler and had a national role in developing policies, procedures and strategy for the entire UK operation.

    Experience:

    On leaving the retail sector Lesley set up as an independent HR consultant and was quickly appointed by a Compaq Computer Manufacturers to support their HR function.  Lesley was then asked to become a permanent Compaq employee and managed site employee relations and took a lead role in restructuring design and delivery and outplacement support. 

    After 6 years at Compaq Lesley set up Clearwater Brookes Ltd, a Human Resources and Development Solutions organisation; Clearwater Brookes Ltd provides organisational and people development support, executive coaching and outplacement support to clients from all sectors.

    Key Skills:

    HR | Employee Relations | Executive Coaching | Outplacement Support

  • Rory Maxwell

    Rory Maxwell

    Background:

    With over two decades of experience in the global transport and travel industry, Rory has been involved with front-line customer service roles to operational improvement, strategy development, programme management and leadership positions. He has also provided advice to transport authorities, infrastructure providers and NGOs in the specification and procurement of multi-billion dollar infrastructure projects, advanced CRM and operational software, the evaluation of supplier responses and the management of PFI/PPP schemes.

    Experience:

    Rory has regularly worked with bid teams in the rail and bus industries - successfully fulfilling roles as a bid programme manager, workstream leader, writer, independent reviewer and project manager. With several years running global benchmarking projects for the Railway and Transport Strategy Centre at Imperial College has given Rory first-hand experience of board-level decision making around best practice in operations, customer service and commercial strategy at the world’s leading metros and suburban railways.

    Key Skills:

    Global Transport | Customer Service | Strategy Development | Programme Management | Franchise Bidding

  • Rae McNicol

    Rae McNicol

    Background:

    Extensively qualified in a range of established industry standards including Myers Briggs Personality Profiling, Insights Discovery & Mentoring. Rae works with clients to develop & deliver learning solutions that deliver measurable business results, enable improved individual & team effectiveness through personal growth and promote positive cultural change.

    In addition to her associate work with Rainbow HR, Rae is Director of Radiate Learning Ltd which provides Learning Consultancy to businesses across the public and private sector.  Areas of expertise include Training Needs Analysis, establishing frameworks to measure Return on Investment, Facilitation & delivery of Training.

    Experience:

    With over 30 years’ experience of working in Senior Roles within the private sector Rae brings a combination of Learning, Leadership & Business experience and a proven track record of building high performing teams to deliver great results across a broad range of business areas including senior Learning, Customer Service & Change Management roles.

    Rae is also a Mentor on the Scottish Chamber of Commerce UK Finance Mentoring Programme and was recognised for her outstanding contribution & support for business through a nomination for the Enterprise Educator of the Year Award.

    Key Skills:

    Mentoring | Personal & Team Training | Coaching | Learning & Development Solutions

  • Evelyn Temple

    Evelyn Temple

    Background:

    Evelyn has been working within Finance, Payroll and HR for the last thirty years.  She started her career working in Accounts Receivable at DB Marshall in Newbridge.   Moving on to lead a team in Accounts Payable at Cameron Iron Works in Livingston where her people person skills were recognised.

    In her early career she focused on working for medium sized organisations where she gained comprehensive experience in all aspects of the different roles within the Accounting field.

    Experience:

    This experience provided Evelyn with the skills required to build up a successful Accounts and Payroll Services Practice over the last twenty years.  She focused on SME’s providing Finance Management, Monthly Accounts Preparation, Payroll Services, HR, Debtor Management and Accounting Software Training in various sectors including Healthcare, Software Development, Gaming and Retail.

    With a friendly and flexible approach to her work, Evelyn prides herself on the relationships she has built over the years with her Clients.  She becomes an integral part their business ensuring the best possible results are always achieved.

    Key Skills:

    Finance & Accounting | HR | Accounts & Payroll | Accounting Software Training

  • Tom Waddell

    Tom Waddell

    Background:

    Tom is a Fellow of the Institute of Recruitment Professionals (FIRP), an accolade he has held for 10 years. During his long career Tom has worked at every level in recruitment from Consultant to Owner and across a number of sectors, including more specialist areas of Police and Optometry recruitment.

    Experience:

    Tom also ran his own Recruitment to Recruitment agency where he placed a number of people into carefully selected recruitment agencies along with staff to support in-house recruitment teams.

    Experienced in permanent, contract and contingent labour supply from established businesses to green field startups, Tom is obsessed with getting it right and delivering on promises, Tom ensures the candidate journey is as good as it can be whilst delivering service excellence to clients.

    It was recommended I speak with Tom as I was looking for a new role, I was a bit skeptical at first as I had never used a rec to rec before. From my first conversation with Tom through my subsequent face to face meetings I found him an absolute pleasure to work with. Knowledgeable, ethical and hardworking spring to mind. Tom was always available to talk with me, even “after hours”. He knows the Scottish market well and has some fantastic contacts, the background info he is able to give is very helpful. Feedback was always swift and honest.

    Key Skills:

    Specialist Recruitment | Recruitment to Recruitment | Contract & Contingent Labour

  • Amanda Woodhead

    Amanda Woodhead

    Background:

    Amanda is an experienced business change and project management specialist. She has a proven track record in delivering transformational change and high-profile commercial projects on time and to budget, within the private and public sectors.

    Experience:

    Amanda displays excellent leadership, communication and problem-solving skills, often working in high-pressured environments, providing strategic solutions with a focus on delivering maximum benefit and value for money for the client.

    Key Skills:

    Business Change | Project Management | Transformational Change |

Our People

Find out a bit more about the Rainbow HR team.
  • Rebecca Nicholson, PA

    Rebecca Nicholson, PA

    Background:

    Rebecca began her career in The Guardian newspaper’s sales department in Edinburgh, after graduating with a degree in Media. She then moved into recruitment advertising and then on to become an operational manager in the employability sector for the last 10 years, where Rebecca has been successfully running teams to assist the long-term unemployed back into sustainable work.

    Experience:

    Rebecca set up her own business in 2019 to assist small business owners and entrepreneurs with administrative services.  She supports the team at Rainbow HR and is invaluable to ensuring the business runs smoothly.

    Key Skills:

    HR | Recruitment | Customer Service | Marketing | Administrative support

  • Erin White, Sustainability Advisor

    Erin White, Sustainability Advisor

    Background:

    Erin our Sustainability Advisor has a BA in Politics and International Relations from Loughborough University. Erin is currently studying for an MA Social Media and Political Communication, with a focus on strategic communication, researching communications and marketing politics.

    Experience:

    Erin supports our clients on a part time basis with sustainability initiatives including the Global Real Estate Sustainability Benchmark (GRESB) accreditation process, carrying out research and looking at emerging best practice working with our specialist partners in this area, Eracura.

    Key Skills:

    Sustainability | GRESB | Best Practice | Strategic Communications

  • Graham Prentice, Administrator

    Graham Prentice, Administrator

    Background:

    Graham is a graduate in Business and Human Resource Management from Edinburgh University. He started his career in retail before moving into the HR department for Sky UK where he operates in an advisory role.

    Experience:

    Graham has provided a variety of support on a part time basis to our clients including  recruitment, GDPR advice, Opinion Surveys, Employee Handbooks, Policies and client meetings. He is currently a student member of CIPD and studying for his MSc in Human Resource Management.

    Key Skills:

    HR | GDPR | Opinion Surveys | Employee Handbooks

Our Clients

We are proud work with some of the largest organisations in the country. Here are just a few of them;
Logo Abellio
Client Arriva
Client Baa
Client Bahrain
Client Bdacs
Logo Bg Group
Client Trams
Client Firstgw
Client First
Client Firstcc
Logo Flourish
Client Flyingtiger
Client Ica
Client Keolis
Client Lorol
Client Lothianbuses
Client National Express
Client Palladium
Client Porterbrook
Client Scotrail
Client Scottishgovt
Client Serco
Logo Bristol Water
Logo Ratp
Logo Talgo

Our Partners

We are pleased to work in partnership with these great businesses;

Logo Cts
Logo Eracura
Logo Flourish
Logo Palladium
Logo Prosperity Law