Consultancy
Understanding your business needs to bring a real return on your investment
Consultancy
Tailored to suit your business needs
We always take time to understand your business, your workforce and the challenges that you may face. Our aim is to bring a return on your investment by offering a range of flexible, combined and single services ranging from one day assignments to interim contracts with HR consultants at every level, you can be sure that we will be able to tailor our service to suit your business needs.
Franchise Bidding
We have the 'know how' and experience in writing winning franchise bids, with the credibility within the industry to back it up.
We have extensive experience working on rail franchise bids, and an in-depth understanding of the DfT requirements and how to interpret what is set out as part of the ITT document.
Our experienced team of associates will work and support the wider bid team on cross function initiatives. Our wider industry knowledge can be applied to develop well thought out, achievable delivery plan commitments, working under tight timescales in high pressure environments.
“Fiona has worked with me on a number of major strategic bids over the last few years in the UK and Middle East. Fiona brings great depth in experience of operating transport businesses and especially the people side – strategy, leadership, deployment and improvement. I enjoy working with Fiona as she is a great team player and is very tenacious and hardworking always bringing creative thinking and seeking innovative ideas.”
Jonathan Riley
Business Development Director Transport, Serco UK & Europe Division
Industry experts
We operate across all sectors, and bring particular expertise to these
Rail
Covering bids, organisational design, the people side of complex projects and supporting the delivery of customer service excellence.
Transport
Recruitment, organisational review and business planning.
Contact Centres
Efficiency and effectiveness through people, incentive plans, recognition schemes.
Financial Services
Business re-organisations, service delivery and recruiting for attitude.
Retail
Driving operational excellence, customer service training and transformational change.
Business initiatives
Just some of the initiatives we can deliver to your business
Behavioural Change Programmes
We create behavioural change programmes to improve the customer service offered by your organisation.
Well Being & Absence Management
We develop well-being and absence management initiatives to improve your levels of absence and reduce the cost of sickness.
Employee Engagement Plans
Create employee engagement plans which drive employee engagement levels - leading to higher productivity.
Manager Coaching Programmes
Develop coaching programmes for managers on engaging with their teams, creating strong relationships, leading to less disputes.
Organisation Design Review
Review your organisation design, seeking ways to maximise efficiency and headcount.
Relationship Workshops
Review your organisation design, seeking ways to maximise efficiency and headcount.
HR Strategy Development
Facilitate your trade union and employer relationships, through joint workshops leading to more productive working relationships.
Investor in People
Support your organisation if it aspires to being an Investor in People.
Our clients say
Consultancy that sticks
“Fiona's style and practical HR knowledge provided a catalyst in engaging the whole team on both organisational design and capability maturity programme ahead of a major delivery model and contract change. In addition, Fiona's coaching approach help facilitate individuals to take up new roles with confidence and lead change within their functions.”
Richard Price
Operations Director, Bristol Water
“Fiona and I have been working together for over 14 years. We have faced many tough challenges on costs, performance improvement and culture. On every occasion we have turned the business around successfully and built legacy teams. Fiona is outstanding in her field with a strong value base, tenacity and drive. On any assignment she will give 150% and always with a smile. A real value add and a delight to have on the team.”
Mary Grant
CEO, Porterbrook
“Fiona and I have worked together on many projects especially for the Serco suite of bids in the Middle East and in the UK over many years. I have always found Fiona to be one of the transport industry's most knowledgeable professionals not only in the operations and customer services space but also in workforce management. Her work is always exceptional and I would always recommend Fiona for any team.”
Steve Butcher
Executive General Manager & CEO, John Holland Group Rail Division